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Breaking Ground in Corporate Mobile Banking
RBS Citizens is one of the first banks in the United States to offer Mobile Banking Services to its corporate clients.
By Matt Richardson, Head of Product Solutions, GTS Americas/RBS Citizens and Scott Manley, Sr. Vice President, Head of Product - Delivery Channel, EBS Citizens
In November 2010, RBS Citizens became the first bank in its region, and the second bank in the United States, to untie clients from their desks and computers. Commercial customers, through accessMOBILE, began accessing their banking information and initiating transactions from mobile devices. They can get balance information, check on transfer status, approve and release wire transfers and receive alerts, as well as find nearby ATMs, get information about corporate credit cards and see daily foreign exchange market updates.
Why Commercial Mobile Banking?
While most mobile banking technology and mobile apps have been aimed at consumers, RBS Citizens saw an opportunity for business clients. The bank wanted to offer corporate customers the same conveniences they get in their personal banking.
Mobile technology makes it easier than ever to work remotely, from home or on the road. If treasury employees need to get information or updates, or complete critical transactions, accessMOBILE allows them to connect to the bank when they are not in the office, so that business can keep moving.
Most banks are playing catch-up with bringing a mobile channel to their commercial customers, but that is changing fast. The online banking systems providers have been quick to introduce mobile apps for their corporate platforms, and soon the top 30 to 50 banks in the country will be offering corporate mobile services.
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